For 32-year-old Mrs. Radhika, a housewife from Fiji, life had become overshadowed by relentless facial pain caused by trigeminal neuralgia. The pain was not only debilitating but also accompanied by visible facial swelling, making daily life unbearable. Despite seeking solutions in her home country, the advanced treatment options she desperately needed were simply not available in Fiji.
Searching For Treatment Overseas
Her husband, Mr. Abinesh Lal, began searching online for possibilities abroad. That’s when he came across HOSPIDIO through social media. What caught his attention was not just the clear and transparent information, but also the quick response, video consultation support, and the assurance of affordable treatment options.
Their first interaction was reassuring. Mr. Abinesh was able to discuss his wife’s case with HOSPIDIO and then directly with the treating doctor in India. Initially, they were considering a Gasserian block procedure, but after a detailed consultation, they understood that while it might provide temporary relief, microvascular decompression (MVD) offered a more permanent and safe solution. With clarity and confidence, they chose to proceed with MVD in India.
The Journey to India from Fiji
With HOSPIDIO’s support, the couple traveled to Fortis Escorts Hospital, Faridabad, under the care of Dr. Kamal Verma, a senior neurosurgeon. HOSPIDIO helped them every step of the way — from visa assistance, insurance documentation, and approvals through the TPA, to arranging flights, accommodation, and even small but essential needs like a local SIM card and chargers.
On arrival in India, the couple felt welcomed and relieved. “We were happy to be in India, and even happier with the arrangements made for us,” recalls Mr. Abinesh.
Read More: Trigeminal Neuralgia Treatment Cost in India
Treatment & Hospital Experience
At Fortis, the process was smooth and professional. Mrs. Radhika received quick consultations, necessary investigations, and effective counseling. All their questions were patiently answered by Dr. Verma and his team. The surgery went ahead without any complications.
The outcome was life-changing: the debilitating pain and swelling disappeared almost immediately after surgery. For the first time in months, Mrs. Radhika could smile again, free from pain.
Recovery & Return Home
During her recovery in India, Mrs. Radhika attended two follow-up consultations before receiving her “fit to fly” certificate. HOSPIDIO continued to stay in touch, ensuring both the patient and her husband felt supported at every stage. Today, back in Fiji, she has fully resumed her daily life, completely pain-free.
One of the most memorable parts of their journey was exploring local markets and sightseeing in India, a joyful experience that would not have been possible without her newfound health.
Gratitude & Recommendation
Looking back, the family credits HOSPIDIO for transforming what could have been an overwhelming medical journey into a smooth, reassuring experience. From connecting them with the right surgeon to liaising with the insurance company for financial approvals, HOSPIDIO made sure the process was seamless.
“Yes, we would absolutely recommend HOSPIDIO,” the couple says, “because the overall outcome was successful, smooth, and within budget.”
They even shared their heartfelt words in a public review:
“Our experience with HOSPIDIO – Medical Travel Partner was truly exceptional. From the first interaction, Ms. Guneet and Mr. Ashu demonstrated outstanding professionalism, compassion, and attention to detail… What could have been a difficult and overwhelming journey turned into a smooth and reassuring experience. We are deeply grateful for their support and would highly recommend their services to anyone seeking reliable, end-to-end medical travel assistance.”
A Message to Other Patients
For others considering medical travel, the couple’s message is clear:
“Do not be afraid to seek treatment abroad if it’s not available at home. With the right guidance and support, you can find lasting relief and regain your life.”
Watch Their Video Testimonial
Mrs. Radhika and her husband were so grateful for the experience that they shared a video testimonial of their journey. You can watch it here:
Baani Singh
Author
Baani Singh is a Trainee Intern specializing in Content and Brand Management at HOSPIDIO. With a keen interest in healthcare communication, she contributes to creating informative and engaging content that bridges the gap between medical services and patients seeking treatment abroad. Her work supports HOSPIDIO's mission to provide accessible and transparent medical travel solutions.
Guneet Bindra
Reviewer
Guneet Bhatia is the Founder of HOSPIDIO and an accomplished content reviewer with extensive experience in medical content development, instructional design, and blogging. Passionate about creating impactful content, she excels in ensuring accuracy and clarity in every piece. Guneet enjoys engaging in meaningful conversations with people from diverse ethnic and cultural backgrounds, enriching her perspective. When she's not working, she cherishes quality time with her family, enjoys good music, and loves brainstorming innovative ideas with her team.