13 Years Without Answers: How a Mauritius Teen Found Relief in India

For most teenagers, life at 19 is about pursuing dreams, building friendships, and carving out a future. But for Ddehul Uppiah, a student from Mauritius, life had been anything but ordinary. For over 13 years, Ddehul struggled with a severe gastrointestinal condition that left him unable to pass stool normally—a situation that brought on immense physical discomfort, emotional distress, and repeated hospitalizations.

Despite multiple consultations and admissions in Mauritius, a clear diagnosis remained elusive. Doctors initially suspected Hirschsprung’s Disease, a condition affecting the colon's nerve cells, but treatment efforts yielded no relief. The family faced frustration and despair, as Ddehul's health issues persisted with no sign of a permanent solution. Local medical systems lacked the advanced diagnostic and surgical technologies required to uncover and treat the root cause of his condition.

A New Ray of Hope: Finding HOSPIDIO

Determined to find answers, Ddehul’s family began exploring treatment options abroad. After an extended online search, they came across HOSPIDIO. What set HOSPIDIO apart wasn’t just the medical connections—it was the clarity, transparency, and human touch that came through in every interaction.

Though they explored other options too, they stayed in touch with HOSPIDIO for several months, gradually developing trust. It was the open communication, low and transparent pricing, and patient guidance that eventually convinced the family to choose HOSPIDIO as their medical travel partner.

The Journey to India: A Leap of Faith

HOSPIDIO handled visa arrangements for Ddehul, his mother, and aunt, ensuring all documents were in place well before their planned departure. From flight bookings to local accommodation near Fortis Hospital, Vasant Kunj, New Delhi, every logistical detail was taken care of with precision and compassion.

Upon arriving in India, the family felt a mix of relief and hope. One of the first reassuring moments was learning from the medical team that Ddehul did not, in fact, have Hirschsprung’s Disease, as originally believed. For the first time in over a decade, there was clarity, and with it, a path forward.

Expert Care at Fortis Hospital, Vasant Kunj, New Delhi

Under the expert care of Dr. Hemanth Kumar, Senior Director of GI, Bariatric, and Minimal Access Surgery at Fortis Flt. Lt. Rajan Dhall Hospital, Vasant Kunj, New Delhi, Ddehul underwent comprehensive diagnostic tests and medical management. The focus was to identify the actual issue causing the chronic blockage and design a sustainable care plan.

The family spent around three weeks in India, during which the hospital stay was brief but intensive. Follow-up care continued through outpatient visits, allowing the team to monitor Ddehul’s progress closely and adjust his treatment accordingly.

Dr. Hemanth Kumar and his team were exceptionally communicative and empathetic, explaining every step of the treatment plan. Ddehul’s mother felt reassured by the doctor’s thoroughness and the hospital's professionalism.

The Role of HOSPIDIO: A True Partner in Care

From the very beginning, HOSPIDIO played a pivotal role in ensuring Ddehul and his family felt supported, informed, and confident throughout their medical journey. Their contribution went far beyond just coordination—it was about providing a complete circle of care, compassion, and clarity.

Here’s how HOSPIDIO made a difference at every step:

• Clear, Transparent Communication Every query was answered promptly and honestly. Whether it was about the doctor’s credentials, hospital options, or treatment estimates, nothing was hidden or delayed.

• Pre-Arrival Planning and Visa Support HOSPIDIO handled all the visa formalities for Ddehul, his mother, and aunt. Documents were processed well in advance, allowing the family to focus solely on Ddehul’s health.

• Affordable and Accurate Cost Estimates The family received a detailed breakdown of treatment, travel, accommodation, and incidental expenses before they even boarded their flight—no surprises, no hidden charges.

• Selection of the Right Medical Expert The recommendation to consult Dr. Hemanth Kumar was carefully made based on Ddehul’s case history—ensuring they were in the right hands from day one.

• Accommodation and Local Logistics HOSPIDIO helped them secure comfortable accommodation close to Fortis Hospital, reducing travel stress and enabling easy follow-ups.

• On-Ground Assistance in India The team remained connected with the family, assisting with hospital visits, follow-ups, and even local guidance for food, shopping, and sightseeing.

• Problem Solving & Continuous Support Any logistical or emotional challenges that arose were quickly addressed, demonstrating HOSPIDIO's unwavering commitment to patient care.

• Empathy and Emotional Support HOSPIDIO didn’t just manage logistics—they truly cared. They listened, reassured, and stood beside the family every step of the way.

“We were in touch with a few other companies as well, but what stood out was the personalized attention, honest communication, and how the team took their time to answer every question with patience. That trust made all the difference.”

A Life Transformed: Ddehul's New Chapter

For the first time in years, Ddehul experienced relief. With the correct diagnosis and targeted medical management, he began passing stool normally—a development that marked the beginning of a new, healthier chapter in his life.

The family explored local markets, savored Indian cuisine, and visited temples, cherishing moments that had long felt out of reach during years of hospital visits and uncertainty.

Gratitude Beyond Words

“I want to sincerely thank Hospidio for their outstanding support and assistance during our Ddehul’s treatment journey in India. A special mention to Guneet Ji and Ashu's team, whose care, patience, and guidance made everything so much easier for us, and a big thanks to Fortis team and Dr. Hemant Kumar.

Their professionalism, attention to detail, and genuine compassion truly stood out. Every step of the way, they made sure we felt safe, informed, and cared for.

I insist all my family and friends in Mauritius to take Hospidio's help if they ever need medical support in India. They are reliable, caring, and truly go the extra mile.” — Ddehul’s Mother

A Message to Other Families Considering Medical Travel

To those facing similar medical challenges, Ddehul’s family offers this advice:

“Trust HOSPIDIO. They are professionals in every sense. From understanding your diagnosis to recommending the right doctor and organizing everything end-to-end, they have the experience and empathy to guide you through. If you're unsure about traveling abroad for medical care, let HOSPIDIO walk you through it—they truly care.”

Moving Forward with Confidence

Today, Ddehul is back in Mauritius, continuing his recovery with confidence and optimism. His story is a reminder of the power of perseverance, the importance of accurate diagnosis, and the life-changing impact that compassionate and expert care can have—especially when supported by a trustworthy medical travel partner like HOSPIDIO.